CUSTOMER CARE
Returns & Replacements
Our freshness guarantee, care advice, and policies on perishable goods.
Perishable Goods & Freshness Guarantee
Because fresh flowers are perishable natural products that are custom cut and arranged to order, standard return rights under distance selling laws do not typically apply once delivery or collection has occurred. However, your complete satisfaction is paramount to us.
Damaged or Defective Deliveries
If your arrangement arrives damaged or fails to meet our high freshness standards, please contact us within 24 hours of delivery with clear photographs. We will promptly arrange an immediate replacement or issue a full refund.
Cancellations & Rescheduling
Orders may be cancelled or rescheduled up to 48 hours prior to the designated delivery date before flowers are specially procured from the market. For funeral casket sprays, a minimum of 4 business days cancellation notice is required.